Embed this live status badge on your integration page to let your customers know when external provider downtime may affect your service. This proactive communication helps avoid support tickets related to integration issues.
May
[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability
May 23, 22:25 EDT Update - Kustomer is continuing to monitor an issue reported by our third-party vendor, Twilio, which is impacting SMS delivery. This may result in outbound Twilio SMS messages not reaching Verizon customers and could also affect verification processes for AI Agents. We are working with the vendor, where possible, to help resolve the issue. For more information, please visit: https://status.twilio.com. We’ll provide another update within the next 3 hours. If you have any additional questions, feel free to contact our Support team at support@kustomer.com. May 23, 19:32 EDT Update - Kustomer is continuing to monitor an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS outbound messages to not deliver for Verizon customers and may impact verification for AI Agents. We are working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/. Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com May 23, 16:35 EDT Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS outbound messages to not deliver for Verizon customers and may impact verification for AI Agents. Our team continues to monitor the incident, and is working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/. Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com May 23, 16:09 EDT Investigating - Kustomer is aware of an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS outbound messages to not deliver for Verizon customers and may impact verification for AI Agents. Our team
When Kustomer experiences downtime, Morph's resilient architecture ensures no data is lost. Our system automatically queues operations and replays them once service is restored, maintaining 100% data integrity even during extended outages.
You'll receive email alerts for incidents that might impact your stack.
Prefer dev-friendly options? We'll send you a link to a RSS or atom feed to your email.